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Privacy policy

The Cité de la Santé Foundation is an organization that works to raise funds for the Integrated Health and Social Services Center (CISSS) of Laval (all of the health and social services facilities grouped there). Thus, we collect, use and disclose information on a daily basis for the purposes of providing our services in terms of soliciting contributions of various forms, participating in events, draws and other fundraising activities. We adhere to the highest ethical standards when handling all information, particularly personal information.

This Privacy Policy regarding the protection of personal information is intended to help you understand our practices regarding the collection, use, disclosure and retention of personal information. By providing us with personal information through our website, completing an event entry form or donating online, by email, in person, by mail or by telephone, you accept that these will be processed in accordance with what is indicated in this Privacy Policy, and you authorize the Cité de la Santé Foundation, its third parties and its service providers to process your personal information for the purposes set out below.

This Policy does not apply to third party websites that can be accessed by clicking on links on this website, and the Cité de la Santé Foundation is in no way responsible for such third party websites. If you follow a link to a third party website, that third party will have its own privacy policies which you should review before submitting any personal information.

What personal information do we collect?

We may collect and process different types of personal information in the course of our activities, including:

  • professional and/or personal contact details, such as first name, last name, address, email address, date of birth and telephone numbers;
  • biographical information such as job title, employer name, professional and/or personal background, photos and video or audio content;
  • information relating to marketing and communications preferences, as well as related information such as dietary preferences, comments and survey responses;
  • information relating to contribution history, participation in organizational events, billing and financial information, such as a billing address, bank account information or payment data;
  • information about your professional background, your networks, your social involvement, your professional affiliations and family ties;
  • recruitment information, such as a resume, education and employment history information, details regarding professional affiliations and other information relevant to potential recruitment;
  • website usage information and other technical information, such as details regarding visits to our websites, your interaction with our online advertising and content, or information collected through cookies and other tracking technologies;
  • information such as your community donations and investments policy, your contributions, the beneficiary organizations, what they are dedicated to, if applicable, the recognition obtained, the decision-making process and the people involved in the organization and this process;
  • any other personal information provided. Please note that if you provide us with personal information about other people (such as your customers, directors, officers, shareholders or beneficial owners), you must ensure that you have properly notified them that you are providing their personal information to us. information and to have obtained their consent to such communication of information;
  • where applicable, evidence of the consent given to us (date, time, means), in circumstances where such consent is necessary for the processing of personal information.

We do not knowingly collect information from children or others under the age of 14. If you are a minor under the age of 14, please do not provide us with personal information without the express consent of a parent or guardian. If you are a parent or guardian and you are aware that your children have provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without verification of parental consent, we will take steps to delete that information from our servers.

How do we collect your personal information?

We collect your personal information from you and during our interactions with you, as follows:

  • When you register for benefit events and newsletters;
  • When you make a donation to our organization, whatever the form of your donation;
  • When you register as a volunteer for our organization.

We also collect publicly available information, including on public platforms, including our website.

How do we use personal information?

We may use personal information in any of the ways set out below, with your consent, or, where applicable, another legal basis. In each case, we indicate for what reasons we use your personal information:

  • To provide our services and to conduct our business, administer and carry out our services, including to carry out our obligations arising from any agreement entered into between you and us.
  • To make our websites easier to use and to ensure that content is relevant and to ensure that content on our websites is presented in the most effective way for you and your device.
  • For marketing and business development purposes – to provide details of new events, information on developments in our organization and industry and invitations to seminars and events where an individual has opted in to receive such information.
  • For research and development purposes (including from a security perspective) – to conduct analysis to better understand the service and marketing requirements of our donors and partners and to better understand our organization and develop our services and our offers.
  • For recruitment purposes – to enable us to process job applications and assess whether an individual meets the requirements of the position for which they may apply at Cité de la Santé Foundation.
  • To meet our legal, regulatory or risk management obligations.
  • To prevent fraud and/or conduct other background checks that may be required at any time under applicable law or regulation and/or best practices (if false or inaccurate information is provided or if fraud is noticed or suspected, information could be transmitted to fraud prevention organizations and could be recorded by us or by such organizations). When we process special category personal information, we may also rely on important public interest (prevention or detection of crime) or legal claims.
  • To enforce our rights, to meet our legal or regulatory obligations regarding the communication of information or to protect the rights of third parties.
  • To ensure we get paid – to collect payments owed to us and, where applicable, to enforce such collections through debt collection agencies or other legal means ( including taking legal action).
  • In order to reorganize or modify our organization – if we undertake a reorganization (for example, by merging, consolidating or transferring part of the mission of our organization), we may need to transfer some or all of the personal information to a applicable third party (or its advisors) in connection with any due diligence process or transfer to such reorganized entity or third party for the same purposes as set forth in this Privacy Policy or for the purposes of analysis of any proposed reorganization. In such a situation, we will take all possible means to ensure the protection and security of personal information.

Who do we share personal information with?

The Cité de la Santé Foundation is a legal form (non-profit organization duly incorporated and recognized as a charitable organization). Therefore, the personal information we collect may be transmitted to certain third parties, including the following:

  • Clients of the Cité de la Santé Foundation for the purposes of recruiting human resources, volunteers for the purposes of administrative processing of data or for the purposes of soliciting financial or other contributions;
  • third party service providers and/or partners, including those who provide us with donation solicitation, database analysis, website analysis, application development, hosting, maintenance and other services. These third parties may have access to or process personal information as part of the services they provide to us. We limit the information we provide to these service providers to only that information that is reasonably necessary to enable them to perform their functions, and our contracts with these service providers require them to safeguard the confidentiality of this information;
  • government authorities and law enforcement agencies where required by applicable laws. For greater clarity, we may disclose personal information and other information if we are required to do so by laws, including tax laws, or if we believe in good faith that such disclosure is necessary to comply with applicable laws, in response to a court order or government subpoena or search warrant, or otherwise to cooperate with such government authorities and law enforcement agencies;
  • The purchaser, successor or assignee in connection with any merger, acquisition, debt financing, sale of assets or similar transaction, as well as in the event of insolvency, bankruptcy or receivership providing for the transfer, to one or more third parties, of personal information as a business asset;
  • We will only use personal information for the sole purpose of fulfilling the primary purpose and applicable legitimate purpose for which it was collected, or for purposes consistent with that primary purpose.

The organization uses the services of third-party sites, such as Google and Facebook, to promote its content and offers.

When you visit our website, these third parties may use cookies, web beacons or other similar technologies on your hard drive to collect or receive information about your browsing on the website and elsewhere on the Internet. These technologies make it possible to deliver relevant and targeted advertising based on your interests. You can view cookies and destroy them if you wish. So you have full control. We advise you to refer to your browser settings to make the appropriate changes.

If you would like third party sites to store cookies on your hard drive in order to provide you with targeted advertising, you can enable this option.

How long do we keep personal information?

We will only retain personal information for as long as necessary for the purposes set out in this Privacy Policy and to comply with our legal and regulatory obligations.

To find out more about how long we retain personal information, please contact us using the contact information provided in How to Contact Us.

Where do we store personal information?

No personal information is transferred outside of Quebec. The Cité de la Santé Foundation uses the services of Prodon software (by the company Logilys) as a database. The information is stored on the secure servers of the CISSS de Laval.

How do we protect personal information?

We follow generally accepted industry standards to protect the information submitted to us, both when transmitted and once we receive it. We maintain appropriate physical, technical and administrative safeguards to protect personal information against accidental or unlawful destruction, accidental loss, modification, unauthorized disclosure or access, misuse or other unlawful form. processing of personal information in our possession. We have taken steps to ensure that the only staff members who have access to your personal information are those who have a need to know it or whose duties reasonably require that information be known.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We therefore cannot ensure or warrant the security of any information you transmit or provide to us and you do so at your own risk. We also cannot guarantee that such information will not be accessed, obtained, disclosed, modified or destroyed as a result of the violation of our physical, technical or administrative safeguards. If you have reason to believe that personal information has been compromised, please contact us using the contact information provided in How to Contact Us. If a confidentiality incident occurs affecting your personal information, we undertake to notify you as soon as possible following our knowledge of this incident. We will take reasonable steps to reduce the risk of harm being caused and prevent new incidents of the same nature from occurring.

What rights does an individual have regarding their personal information?

In certain circumstances and in accordance with applicable data protection laws, an individual has the following rights:

  • Access: the right to ask whether we are processing information and, if so, to request access to personal information. Subject to applicable law and, where applicable, the payment of a monetary sum, the person may thus receive a copy of the personal information that we hold and certain other information concerning him or her;
  • Accuracy: we are required to take reasonable steps to ensure that the personal information in our possession is accurate, complete, non-misleading and up-to-date;
  • Rectification: the right to request rectification of any incomplete or inaccurate personal information we hold;
  • De-indexing: the right to ask to stop disseminating their personal information or to de-index any hyperlink attached to their name giving access to information if this dissemination causes them harm or contravenes the law or a court order (right to erasure or to oblivion);
  • Anonymization: the fact that our organization can, instead of destroying it, anonymize personal information to use it, but only for serious and legitimate purposes (e.g.: retention of information required for the purposes of possible tax inspection);
  • The right to be informed when you are the subject of a decision based exclusively on automated processing;
  • The right to be informed when using identification, location or profiling technology and the means offered to activate these functions.
  • Finally, it is also possible to file a complaint with a data protection supervisory authority, more particularly in the country, province or state in which you normally reside (in Quebec, the Commission d'access to information), in which we are located or in which an alleged breach of data protection laws has been committed.

To exercise any of these rights, please contact us as indicated in the How to Contact Us section.

Policy on "cookies"

A "cookie" is a small text file saved in the “Cookies” folder on the user’s hard drive by the website. It collects information relating to the user's browsing habits. You can be notified each time a cookie is transmitted or disable cookies entirely in your browser. However, this may reduce the quality of the user experience on the website.

We use the following types of cookies on our website:

Necessary cookie

Necessary cookies are crucial to the basic functions of the website and the website will not function as intended without them. These cookies do not store any personally identifiable data, therefore no personal information.

Functional cookie

Functional cookies enable certain functionalities such as sharing website content on social media platforms, collecting comments and other third-party functionalities.

Analytics cookie

Analytics cookies are used to understand how visitors interact with the website. These cookies help provide information about the number of visitors, bounce rate, traffic source, etc.

Performance cookies

Performance cookies are used to understand and analyze key performance indicators of the website, which helps provide a better user experience for visitors.

Advertising cookies

Advertising cookies are used to provide visitors with personalized advertisements based on previously visited pages and to analyze the effectiveness of the advertising campaign.

How do we update this Privacy Policy?

We may change the content of our websites and the way we use cookies without notice and, as a result, our Privacy Policy may change. We therefore encourage you to review this policy frequently to stay informed of how we process personal information.

This policy was updated on September 13, 2023.

How to contact us?

If you have any questions or concerns, if you wish to exercise your rights or if you wish to file a complaint relating to the protection of personal information, please contact the person responsible for the protection of personal information at the Cité de la Santé Foundation:

André Malacket
General Director

450 975-5372